Refund policy

We want you and your little one to love your Audry order.

Change of mind
You can return unused items in their original condition and packaging within 30 days of delivery for a refund. Return postage is paid by you.

Exceptions
For hygiene reasons, we can't accept change-of-mind returns on ear putty once the pack has been opened.

Faulty or damaged items
If something arrives damaged, is faulty, or isn't what you ordered, email us at hello@audry.com.au within 30 days with your order number and a photo. We'll arrange a replacement or refund, and cover return postage. This doesn't affect your rights under the Australian Consumer Law.

 

How to return
Email hello@audry.com.au with your order number and what you'd like to return, and we'll send you our return address.

 

Refunds
Once we receive your return, we'll refund you to your original payment method within 5 business days. Original shipping costs are refunded only if the item was faulty or incorrect.